Example: “I need to upgrade the database!” Change - Adding, modifying, or removing something that could affect IT services.Example: “That application issue strikes again!” Problem- The underlying cause of recurring or preventable incidents.Incident - An unplanned event that disrupts or reduces the quality of a service and requires an emergency response.Service request - A formal user request for something new to be provided.It’s worth briefly covering certain key terms before getting into distinctions. A common question that comes up about service request management is how it relates to core IT practices including incident, problem, and change management.
0 kommentar(er)
